Terms of Use

Legal notice

This website cristalandcie.com is the property of: Marine Doussaud 9 avenue de la Libération 63310 RANDAN France 
Phone: +33 6 79 05 10 34 
Email:contact@cristalandcie.com
French SIRET number : 517 734 430 00021
TVA intracommunautaire: FR 17 517734430 
Director of the publication : Marine Doussaud
Hosting company : o2switch 222 Bd Gustave Flaubert, 63000 Clermont-Ferrand France

General terms and conditions of sale

Art. 1

By placing an order on cristalandcie.com, the user confirms that he has read and accepted these conditions.

Art. 2 Awards

The displayed prices are denominated in euros and are inclusive of all taxes. The seller is subject to VAT on the margin, which is therefore not recoverable according to article 297 A of the CGI and directive
Community 2006/112/EC.
The prices displayed will be increased by the delivery costs after validation of the destination country.
Prices in dollars are given for information only.

Art. 3 Creation of account

Any order placed on cristalandcie.com is subject to the creation of an account. You must have a valid email address.

Art. 4 Methods of payment

Payment of orders is carried out: 
- or by cheque (only for France)
- either by Paypal
- or by bank transfer
-Either by credit card (CB, MasterCard, Visa, American Express)
Payment security and anti fraud controls
Your purchases on https://www.cristalandcie.com/ are 100% secure thanks to the implementation of payment control and security systems. It is important to know that the payment by credit card of your order is made directly with our partner bank: Crédit Agricole.  Communicating your credit card number on the bank server at the time of payment of your order is completely secure. Indeed, this manipulation does not involve any risk since the details of your credit card never pass through the network in clear: they are encrypted using the SSL (Secure Socket Layer) protocol. CristalAndCie does not have access to your bank details and does not store them on its servers. This is why they are requested from you each time you make a new transaction on our site.Communicating your credit card number on our site is completely secure. On the other hand, it is possible that a malicious person manages to obtain your credit card number (for example in case of theft), and uses it to place an order without your knowledge.

In case of reservation on an object, the buyer has 4 days to make his payment. If not, the article will then be put back on sale.

Art. 6 Shipping costs

The shipping costs are calculated according to the delivery address chosen. 
When creating the account if your country is not listed, please contact me.

Art. 7 Delivery

Items are shipped within two business days after receipt of payment. 
The shipment is usually done by Colissimo recommended with an insurance selected according to the object. Another carrier can be used if necessary. For delivery times, please refer directly to the website of the carrier. 
Any delay in delivery must be charged to the carrier and therefore cannot be the subject of a cancellation or a refund of order. 

Art. 8 Complaint

In case of deteriorated goods in transport, the buyer will have to issue all necessary reservations upon receipt of the package from the carrier, and confirm these reservations to the seller in writing within 5 working days.

Art. 9 Withdrawal period and refund procedure

In accordance with the law in force, the buyer benefits from a period of 14 days after receipt to return the object or objects. 
The return costs are the responsibility of the buyer. 
The refund will be made within 48 hours after receipt, provided that the object or objects are returned in its original state.