Terms of Use

This website cristalandcie.com is the property of
  Marine Doussaud 
1 rue des écoles 
63530 Enval 
 France 
Phone +33 6 79 05 10 34 
contact@cristalandcie.com
French SIRET number : 517 734 430 00021
Director of the publication : Marine Doussaud
Hosting company : OVH 

 Terms and conditions of sale

When ordering on the website cristalandcie.com, the user automatically assents to these conditions.

All prices are expressed in euros, including all taxes. The delivery costs will be calculated after the country of reception has been selected.

Dollar prices are indicative.

 Art. 3 Account creation 

You must create an account to order on the website cristalandcie.com. You must own a valid email address. Art. 4 Terms of payment The following payment methods are accepted : - paycheck(only for France)   - Paypal - bank transfer

 Art. 5 Pre-order

 When you pre-order, you must send your payment within four days. In case of nonreceipt of your payment, the item will be put back on sale. 

 Art. 6 Shipping

 When creating the account if your country is not listed, please contact me. 

 Art. 7 Delivery

 Items are sent within two days after receiving the payment. We use Colissimo Recommandé, plus insurance. Another delivery company can be used if needed. Please check directly on the delivery company’s website for International Shipping delays. Every delivery delay must be attributed to the carrier and cannot be the subject of any refund or order cancellation.

 Art. 8 Claim and complaint

 In case goods suffered damage, deterioration or destruction during the shipping, the customer must express reservations when signing for the parcel, then write them down to the seller within 5 working days.

Art. 9 Withdrawal period and refund

 In accordance with the law in force, the customer has 14 days after receiving the parcel to send it back. The customer shall bear all return fees. Refund will occur within 48 hours after reception of the parcel, only if the objects are in original state.